Frequently asked questions

Please refer your customers and recipients to Chat or to our web form. 

Please contact our IT Help.

Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.

To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.

News

PPL van

24. 4. 2025| News

Fuel surcharge

For the month of May 2025, the fuel surcharge is 13.0 %.

solar box

14. 4. 2025| Press releases

PPL launches a new type of Parcelboxes

They generate their own electricity for operation.

kuryr appka

13. 3. 2025| About us

SvětAndroida: Have you tried the playful PPL app?

It turns the boring business of sending parcels into an adventure, offering discounts and rewards.